Refund & Return Policy (Last updated: April 22, 2026)

Thank you for shopping with us. We strive to ensure that you have a smooth and satisfying experience. Please read our refund policy carefully.

1. Eligibility for Returns

We accept returns and offer refunds only in the following cases:

• The product received is damaged, or

• The product received is incorrect (wrong item delivered)

2. Return Window

You must request a return within 7 days of receiving the product. Requests made after 7 days will not be accepted.

3. Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition

• The product must be returned with original packaging, tags, and invoice

• You must provide photo or video proof of the damaged or incorrect item

4. Non-Returnable Items

We do not accept returns in the following cases:

• Change of mind

• Incorrect size or preference issues

• Minor variations in color or design

• Products damaged due to misuse or handling after delivery

5. Return Process

To initiate a return:

1. Contact our support team at support.childaura@gmail.com

2. Share your order number and proof (images/videos)

3. Our team will review and approve/reject the request within 2–3 business days

6. Refund Process

• Once your return is approved and the product is received and inspected, your refund will be processed

• Refunds will be issued to the original payment method

• Please allow 5–7 business days for the refund to reflect in your account

7. Shipping Costs

• If the return is due to damage or incorrect product, we will cover the return shipping cost

• No other returns are eligible for shipping reimbursement

8. Contact Us

If you have any questions about our refund policy, please contact us at:
Email: support.childaura@gmail.com

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By placing an order on our website, you agree to this refund policy.